Return Policy

HOW DO I RETURN AN ITEM?

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please contact us within 7 days from receiving your order.

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only damaged products will be returned.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandlin. 

Returns made without receipt may be refused.

The customer must provide us with a correct and complete delivery address. In the event that this is not the case, we are not liable for attributable delays. In this case, if the transport company returns his order, the customer will not be able to cancel his order. The customer will have to provide us again a complete and valid address in which to receive their order.

 



WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?


Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?


Please contact our Customer Service team to start the return process. Please include the following information:














    

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    Order number
    

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    Proof of purchase
    

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    Video or photo of the faulty product (if applicable)
    

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    Complete delivery address
    

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In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.




HOW LONG IS THE RETURNS PROCESS?





Processing returns may take up to 15 business days from the day we receive your return. We will email you to confirm once your return has been processed.




For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.




The charges corresponding to the return shipments to our warehouse in EU or Asia will be borne by the consumer.





Restocking Fee: Please be informed that returns may be subject to a restocking fee ranging from 25-50% of the original product price, depending on the size and nature of the item. This fee is to cover the cost of processing returns and restoring the item to sellable condition.






 


WHEN WILL I RECEIVE MY REFUND?








No reimbursment will be accepted. A code redeemable in the store for the same value will be provided.